REFUND POLICY

Thank you for shopping at homixyery.store.
If you are not satisfied with your purchase, you may request a return, refund, or exchange in accordance with the following policy.

1. Return Period
   You may request a return, refund, or exchange within 30 days of receiving your item(s).
2. Eligible Items for Return
   homixyery.store accepts return requests for the following items:
   Unopened items
   Opened items
   In other words, both opened and unopened items are eligible for return.
   However, items must still meet basic return conditions; they must not show signs of severe artificial damage, obvious contamination, malicious misuse, or be items other than those originally ordered.
3. Situations Eligible for Refund or Return
   These typically include, but are not limited to:
   Receiving the wrong item
   Item has quality defects
   Item was damaged during shipping
   Item does not meet expectations
   Return requested due to personal reasons (subject to eligibility)
4. Situations Ineligible for Full Refund (or Subject to Partial Refund)
   The following situations may not qualify for a full refund:
   Item shows obvious signs of artificial damage
   Item is severely soiled, broken, or missing major accessories
   Return request is submitted after the eligible period has expired
   Returned item does not match the original order
5. How to Request a Return or Refund
   To submit a request, please contact us via the following email address: support@homixyery.store
   In your email, please provide:
   Order Number
   Name used for the order
   Email address used for the order
   Description of the issue
   Photos of the item(s)
6. Return Process
   The general return process is as follows:
   Contact Customer Service to submit your request
   Customer Service reviews the request and provides instructions on how to proceed
   Ship the item(s) back as instructed
   We receive and inspect the returned item(s)
   Once the review is approved, we process the refund or exchange
7. Return Address
   Please contact Customer Service to confirm the return address before shipping any items back.
   Please do not return items on your own without prior confirmation. Return Address: 233 N Michigan Avenue, Suite 1800, Chicago, IL 60601
8. Return Shipping Costs
   If a return is initiated due to any of the following reasons, the customer is typically responsible for the return shipping costs:
   Dislike of the item
   Item no longer needed
   Return for personal reasons
   If a return is initiated due to any of the following reasons, we will assist in handling the matter based on the specific circumstances:
   Incorrect item received
   Item has quality defects
   Item damaged during shipping
9. Exchange Policy
   If you wish to exchange an item, please contact Customer Service first.
   Whether an exchange can be processed depends on the following factors:
   Item inventory availability
   Condition of the item
   Time of the request
   In certain situations, we may recommend that you return the item for a refund first, and then place a new order.
10. Refund Processing Time
    Once the returned item has been inspected and approved, we typically process the refund within 3–7 business days.
    The refund will be issued to the original payment method used; the actual time it takes for the funds to appear in your account depends on your bank or payment platform.