FAQ
Below is a summary of frequently asked questions from homixyery.store customers.
- What products do you sell?
homixyery.store primarily sells baby toys and related developmental and companion products, including:
Grasping toys
Sensory toys
Soothing toys
Interactive toys, etc.
Please refer to the website pages for specific product details. - Where do you ship to?
Currently, homixyery.store only supports shipping within the United States.
The shipping country/region on the website’s checkout page is fixed as “United States.” - How soon do orders ship after being placed?
Orders are typically processed and arranged for shipment within 1–3 business days. - How long does shipping take?
Standard shipping within the United States typically takes 5–10 business days.
Actual delivery times may vary depending on the region, weather conditions, or logistics circumstances. - Which shipping carriers do you use?
Depending on the specifics of the order, we may select one of the following carriers for delivery:
USPS
UPS
FedEx - Can I cancel an order?
If your order has not yet shipped, you may contact customer service to request a cancellation.
If the order has already been shipped, you may request a return after receiving the items, in accordance with our refund policy. - Can I return opened items?
Yes.
homixyery.store accepts return requests for both opened and unopened items, provided they meet the conditions outlined in our refund policy. - How long does it take to receive a refund?
Once a refund request has been approved, it is typically processed within 3–7 business days.
The actual time it takes for the funds to appear in your account depends on your bank or payment institution. - What precautions should be taken when using baby toys?
We recommend that parents or guardians provide appropriate supervision and observation while babies are using the toys, and ensure that the toys are used responsibly in accordance with the product instructions and recommended age range.